Momentum has emerged as winner of the 9th Annual PMR National Administrators’ survey, followed by Medscheme and Discovery in 2nd and 3rd respectively.
Having obtained a mean score of 4.13 out of a possible 5.00, Momentum Medical Scheme Administrators was judged based on interviews with a random sample of 135 human resource directors, managers and senior managers dealing directly with employee medical aids, conducting by PMR during October, November and December 2011. The interviews were carried out telephonically, utilising semi-structured questionnaires, with back-checks conducted at all stages of the fieldwork, response coding, data capture and analysis.
“Through top quality service delivery and unfailing back-office support, Momentum has helped the Scheme deliver the level of client satisfaction that has lead to our great recent performance in surveys and competitions of this nature,” says Damian McHugh, Head of Marketing and Sales for Momentum Health. “These service levels continue improving, as can be seen from the fact that our customer satisfaction index has returned a satisfaction level in excess of 90% since June 2011 (a record seven consecutive months). This accomplishment would not have been possible without the diligent efforts and dedication of our staff. This accolade provides an invaluable basis from which to continue growing our member base, and to continue meeting and exceeding the expectations of our existing members.”
Momentum Health’s continuously improving retention figures furthermore underline the success of an efficient administrator. Combined, Momentum and Metropolitan Health Group represent the largest healthcare administrator in South Africa. Since the merger of Momentum and Metropolitan, the two healthcare administrators have been consolidating their resources and sharing best practice principles with each other to bring about a consistent, market-leading client experience that would compare favourably with the best in the world.
We would like to thank each and every staff member that helped make this remarkable achievement possible – let’s keep at it and make sure we remain the best, and become known as the healthcare provider of choice in South Africa!
Momentum Group is an authorised financial services and credit provider Registered Address: 268 West Avenue, Centurion,0157, South Africa