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What to do when you have lost your medical aid cards

You can simply phone your medical aid scheme at their call center and request for them to post you a new set of medical aid cards. Or you can call Care Line on 0861 45 00 45 and we will happily assist you.  You are allowed to order up to three  cards for your family.  The agent from the call center will confirm your physical or postal address for where cards must be delivered.What to do when you have lost your medical aid cards

What to do in the meantime while an emergency occurs and you have to make use of a doctor, hospital or get medication.  You can ask the call center to email or fax you your membership certificate as proof of your membership.  This is a legal document and you only have to show it to the pharmacy or doctor’s rooms.  You can also log into your medical scheme’s website and obtain the document immediately.

Contact CareLine Group on 0861 45 00 45 or compete our Contact Us form and we will get back to you.